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Privacy Policy

Last Updated: [13.04.2025]

This Privacy Policy outlines the information collection and usage practices concerning the Uhuru VPN website and services (hereinafter - the "Service"). This policy explains how we collect, use, and protect the information you provide to us. We understand the importance of privacy and security and are committed to protecting your information.

This Privacy Policy aims to provide clear and concise explanations of our information collection and usage practices. It also outlines your rights regarding your personal information. By using our Service, you agree to the terms and data processing activities described in this Privacy Policy.

Please take the time to read and understand this Privacy Policy carefully before using our Service. This will help you make informed decisions and ensure you are comfortable with our information handling practices.

What Information Do We Collect About You?

Information You Provide to Us

  • Account Information: Some parts of the Service (like the personal cabinet) require you to create an account. As part of account registration, we may collect information such as your name (optional), login (email address), and password (securely hashed).
  • Billing and Payment Information: To purchase a subscription, you may need to provide us with data such as billing name, billing contact details (street addresses, email addresses), and payment instrument details. This core payment information is processed by our payment processing partners to handle payments and refund requests. Uhuru VPN does not directly store your full payment instrument details (like full credit card numbers).
  • Communications and Submissions: You may choose to provide us with information when you communicate with us (e.g., via email for support or inquiries about our Service), including when you fill out online forms, respond to surveys, provide feedback, or submit information through our Service.

Information Collected When You Use Our Services (Website and VPN Connection)

  • Website Usage Information: We collect information about how you interact with our website, such as which pages you visit and when and how long you use them. We may use cookies and/or other technologies to collect this information. See below for more details on cookies. This website usage data is separate from your VPN activity.
  • Device Information (Website): We collect information from and about the device you use to access our website, including browsers you use. For example, we may collect device identifiers (like browser user agent), browser types, device types and settings, operating system versions, and network information (like IP address for geo-location approximation and abuse prevention during website interactions like login/registration). We may use cookies and other technologies to collect this information. See below for more details.
  • Diagnostic Information (Website & Connection Attempts): We may collect information about the nature of requests you make to our servers (e.g., what is requested, information about the device and browser used to make the request, timestamps, referring URLs) primarily for troubleshooting and service improvement.
  • Location Information (Approximate): We do not collect GPS-based location from your device. However, we may determine your approximate location by calculating imprecise latitude and longitude from your IP address during website visits (for language detection or security) and when connecting to the VPN (to suggest the best server).
  • VPN-Specific Information (Our Core Privacy Promise): Our VPN service is designed with privacy at its core.
    • We DO NOT log or monitor any information that links your account credentials or identity with your VPN session activity.
    • We DO NOT keep any records showing which websites you browsed or which applications were accessed via the VPN connection.
    • However, to operate and improve the service, we need to collect minimal, non-identifying connection data: total bandwidth consumed per account (for plan limits), aggregate server load (connections, usage), and anonymized connection diagnostic data (e.g., success/failure rates).
    • We DO NOT log your originating IP address when you connect to the VPN service.

Information Provided to Us by Third Parties

  • Referrals: If you were invited to use the Uhuru VPN service, the person who invited you might have provided your email address or other contact information.
  • Third-Party Accounts: If the Service allows account registration using a third-party account (e.g., Google), that third party may send us some information they have about you. You control what information they send us via the privacy settings for that third-party account.
  • Threat Information: We may receive information from reputable security industry partners (e.g., lists of malicious URLs or IP addresses) to help us provide, improve, and secure our Service.

How Do We Use Your Information?

We use the information we collect for various purposes described below.

  • Provide Service: To provide, maintain, troubleshoot, and support our Service (fulfilling our contract).
  • Billing: For billing administration and payment processing (fulfilling our contract).
  • Communication: To communicate with you, respond to requests, send updates (contractual need, consent, or legitimate interest).
  • Improve Service: To understand usage patterns (using aggregated/anonymized data) and improve the Service (legitimate interest).
  • Develop New Services: To plan new features based on aggregated feedback or usage (legitimate interest).
  • Marketing: To provide, measure, and improve our own advertising and marketing (legitimate interest). We DO NOT use your VPN Browse activity for this.
  • Prevent Harm: For security, fraud prevention, and abuse detection (legal obligation, vital interests, legitimate interest).
  • Comply with Law: To comply with applicable laws, legal processes, or regulations, and to enforce our rights.

Who Do We Share Your Information With and Why?

Generally

We may disclose your information under the following circumstances:

  • With Your Consent: Pursuant to your instructions or consent.
  • Service Providers: To third-party vendors who help us operate (payment processors, hosting, support tools, analytics), under strict confidentiality and processing agreements.
  • New Owner: In case of a business merger, acquisition, or asset sale.
  • Legal Process: If required by law or valid legal process. We only provide legally required information and do not log Browse activity.

Cookies and Other Tracking Technologies (Website)

Cookies allow Uhuru VPN or authorized third parties (like analytics providers) to recognize visitors to our website.

How We Use Cookies:

We use cookies:

  • Essential: For basic website functionality (e.g., login sessions).
  • Preferences: To remember your choices (like language or theme).
  • Analytics: To understand website interaction (aggregated data) for improvement.
  • Security: To help detect website fraud.
  • Marketing (Uhuru VPN Only): To measure our ad campaign effectiveness or show relevant Uhuru VPN ads elsewhere. We do not track your general Browse for ads.

Pixel Tags / Web Beacons:

These help us know if you interact with a specific page or email and may indicate your approximate location via IP address.

Your Choices:

You can manage cookie settings in your browser (delete, block). Blocking essential cookies may affect website functionality.

Security

Uhuru VPN uses a range of administrative, organizational, technical, and physical security measures designed to protect your data. Access is restricted. While controls are robust, no measure is 100% secure.

Key Guarantees (VPN Service)

Uhuru VPN does not log your VPN Browse activity in any way that can be linked back to you. We do not store information identifying what you browsed or did online via VPN.

Data over VPN is encrypted. We do not inspect or record content. We may block known malicious resources.

What We Collect and Do Not Collect (VPN Summary)

To be clear:

  • We DO NOT collect/log: Originating IP, Browse history, traffic destination, data content, DNS queries.
  • We DO collect minimal data for operation: Aggregate bandwidth per account, aggregate/anonymized connection data (timestamps, duration, success/failure), VPN server location used.
  • We DO NOT use device hashes for tracking individual VPN activity.

This means we cannot share your VPN Browse activity with anyone because we simply do not store it.

IP Address Usage & Server Security

We do not log originating IPs with VPN activity. We may use IPs temporarily for website fraud prevention or approximate geolocation (for server suggestions/analysis), not logged against activity.

Websites you visit see our shared VPN server IP, not yours.

Even if a server is seized and encryption broken, no logs linking individual users to Browse activity would be found.

International Data Transfers

Uhuru VPN may transfer your personal data (e.g., account info) to countries other than where you reside to facilitate operations. We implement appropriate safeguards (like Standard Contractual Clauses) for such transfers, especially for data from the UK/EEA/Switzerland.

Data Retention

We retain personal information (account/subscription data) only as long as needed to provide the Service or as required by law or legitimate interests (abuse prevention, legal defense). VPN Browse activity is not retained. Backup data is kept for a limited time.

Your Rights

Depending on your location, you may have rights regarding your personal data, subject to law:

  • Access and obtain a copy.
  • Correct your data.
  • Restrict processing.
  • Object to processing.
  • Have data erased.
  • Data portability.
  • Withdraw consent (e.g., for marketing).
  • Lodge a complaint with a data protection authority.
  • (If applicable) Request categories of data collected/shared.

You may exercise some rights via your cabinet settings or by unsubscribing from emails. For other requests, contact us.

We may verify your identity. You may use an authorized agent with written permission.

California Privacy Rights (If Applicable)

Uhuru VPN does not 'sell' or 'share' personal information as defined by California law. To exercise your rights under California law, contact us.

Age Limitations

Our Service is not intended for minors (under 16, or higher age if applicable law requires). We do not knowingly collect data from minors.

Privacy Policy Updates

We may update this policy. We will post updates here and notify you of material changes. Continued use after updates constitutes acceptance.

Contact Us

For questions, complaints, or to exercise your rights regarding this policy, please contact us: